Apprenticeship in Customer Service with technical certificate

The aim of this Apprenticeship is to contribute to the skills, knowledge and overall performance of individuals in Customer Service roles. The customer service Apprenticeship has been designed, in conjunction with the sector skills council, to meet the needs of employers. It is relevant to people who work in, or want to work in customer service in a wide range of different industries. 

To complete the Apprenticeship in Customer Service learners must complete the following components:

• CTCS2 - EDI Level 2 NVQ Certificate in Customer Service
• CTVCS2 - EDI Level 2 Certificate in Customer Service
• Key Skills
• Level 1 Communication
• Level 1 Application of Number

Future Careers in Customer Service: